1. I'm concerned I won't be able to read the text over my photo.
Our software applies a slight overlay to ensure that the text is legible. Keep in mind that the text is actually printed on the plexiglass so there is space between the photo and the text making it more legible in person than it appears online. In addition, our design team takes a look at each print that comes through. If we have any concerns we can lighten and darken parts of the image to help with legibility. If we still have concerns, we'll always reach out to you. We want you to love your print!
2. What if I can't read some of my text over my photo?
With all of our prints, our software applies a slight overlay to ensure that the text is legible. In addition, our design team takes a look at each print that comes through and if we have any concerns we can lighten or darken parts of the image to help with legibility. Also remember the text is printed directly on the plexiglass, which is floating over the actual image. If we still have concerns, we'll always reach out to you and let you know! In addition, you can always reach us via live chat or email at
support@athleteframe.com. We're always happy to take an extra look for you. We want you to love your print.
3. What image formats do you accept?
We accept .png, .jpeg, and .tiff files. It is our highest priority that you’re pleased with the quality of your print. Once you’ve uploaded your image, our software checks the resolution and alerts you if your image quality is too low. We do not print images with a resolution lower than 150 dpi.
Tips for improving your image resolution:
The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal, or within your smartphone library).
- Did you pull the image from a social account?
Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
- Is the photo taken from a text message?
Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
- Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
We’re happy to help - send us an email at
support@athleteframe.com and we can assist if you’re concerned about your image quality.
4. What if I can't figure out what to write in any of the fields?
Don't stress. We are hear to help! Get creative, favorite coach, favorite pro athlete, height and weight. You can make the signature print about a specific game or moment! The options are limitless. If you still can't come up with the right stuff, email us at
orders@athleteframe.com and we will be glad to help.
5. What if I made a mistake or a typo?
Don’t worry, it happens. Although you are not able to edit your order, you are able to cancel without penalty within ONE HOUR. Please email us directly at
orders@athleteframe.com with any changes. If the order was placed more than one hour ago it has already entered into production and we are only able to cancel your order for a 50% refund. Please contact us at
orders@athleteframe.com if you need to cancel your order.
